At Bougie Pawz Boutique, your satisfaction is our top priority, and we want you to love every purchase you make with us. However, we understand that sometimes things don't go as planned. That's why we offer a clear and customer-friendly return and exchange policy to ensure you have a positive shopping experience.

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Exchanges:
- We offer exchanges within 10 days of receipt. If an item isn’t quite right, you can exchange it for a different size or style. Items must be in their original, unused condition with tags attached.

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Store Credit:
- If an exchange isn’t suitable, we’re happy to issue store credit equal to the value of the item. This credit can be used toward any future purchase, giving you the flexibility to find something perfect.

 

Final Sale Items:
- Please note that all sales are final, and we do not offer refunds. However, we’re here to assist with exchanges or store credit as outlined above.

 

Exceptions:
- Custom or personalized items are not eligible for exchange or store credit.

 

How to Request an Exchange or Store Credit:
1. Contact our customer service team within 10 days of receiving your order.
2. Provide your order number and the reason for the exchange or store credit request.
3. Once approved, ship the item back to us in its original condition.
4. Upon receipt and inspection, we will process your exchange or issue your store credit.

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We aim to make every experience with Bougie Pawz Boutique delightful. If you have any questions or concerns about our policy, please reach out to our customer service team—we’re here to help!